Friday, May 8, 2009

Do'ers versus Talkers

Every organization needs a good mix of 'Line' versus 'Staff'. The 'Line' managers are accountable for getting things done and 'Staff' add value to the efforts of the 'Line' managers.

Think of the 'Line' as the 'Do'ers' and the 'Staff' as the 'Talkers'. This is not to imply that one is better than the other, or that one adds more value than the other. The 'Do'ers' typically have resources to deploy and decision making power. The 'Talkers' have influence and power to guide key organizational processes, such as budget allocations.

If you want to get things done and the meetings are going nowhere, check to see how many 'Do'ers' and how many 'Talkers' are in the audience. If there is more 'talking' than 'doing', then the root cause is clear, take action!

It is easy to hold the 'Do'ers' accountable, their results are typically easier to see and measure. The 'Talkers' will explain how their job is 'harder to measure' therefore 'harder to understand'.

If you cannot define what productivity and excellence looks like for your 'Line' or 'Staff', then your Strategy Execution is going to take longer than it should and chances of not getting it done increases.

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