Sunday, June 14, 2009

The right level of detail

When using a geographic map, we instinctively zoom in and out to the 'right level'.

Now imagine the work place if we had that ability in our communication:
  • When we have to deliver a message, we will deliver it at the 'right level' for the audience
  • When receiving a message, we will request the messenger to alter their delivery to the 'right level' so we can understand it faster
If communication is a critical first step to gaining a shared understanding then zooming to the 'right level' is the critical prerequisite.

No comments:

Post a Comment