From time to time, teams will get into conflict situations. Arbitrators will quickly recognize the issue as a 'communication gap', but the parties involved in the conflict will be overcome by their emotion and defensiveness to listen to reason.
Try this technique to take the emotion out of the conversation. Focus on deliverable (inputs and outputs) that need to be exchanged between the parties. There are good chances that the producer and consumer of the deliverable have a different understanding of the requirements. One of the parties may be having trouble explaining to the other as to why the deliverable is not acceptable.
By staying focused on the deliverable requirements and how the 'actual' varies from 'desired', the conversation can come back on track. Use patience and compassion to earn brownie points, respect and cooperation. Improve your communication skills to accurately describe the requirement, removing all emotion.
No comments:
Post a Comment