If people said what they meant and meant what they said, life would be simpler (and some would argue, more boring).
The barriers to communication have been well documented:
- Language usage and interpretation
- Personal decision biases
- Differing frames of references driven by values and beliefs
- Defensive behaviors
- (Put your reason here)
This makes 'feedback' sound like a 'complaint' or a 'threat' or even a 'personal attack'. It takes great skill, self control and discipline to remove the emotions out of the situation and focus on the message. Leadership lies in displaying compassion for the messenger, who may be upset or frustrated and even in a destructive mood.
Yes, easier said than done, but the alternatives seem to escalate conflict not resolve it.
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