Monday, November 23, 2009

360 degree view

It would be nice to know everything about the problem before starting solution.

The imperfections of this world prevent us from getting a 360 degree view of a problem or situation can be classified as:
  • Unknown: You don't know the information today, but given time and resources you can know it.
  • Unaffordable: You don't have the time or resources to get the information now or you would have to agree to terms and conditions that make it pointless to proceed.
  • Unknowable: The capabilities to understand or explain the situation or incident are not in place and we are not sure when those capabilities will be available.
  • Unlawful: Sometimes having and acting on some types of information is illegal (e.g. insider information)
In the meantime, we have a strategy to execute. To avoid paralysis, try answering the following questions:
  • How much do you know?
  • How reliable is the information?
  • What is the deadline to act? (can the deadline be moved?)
  • What is the cost of not taking a decision?
  • How much can the decision be postponed? (to buy time to get more information)
  • What is your comfort and risk taking ability? (how much can you afford to lose?)
  • What do you really care about? (outcomes)
Build a 360 degree view over time for outcomes that you really care about.

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