- Look for the use of "should" and "should not." These usually result in 'moralizing' and 'put downs'. Set, define or propose goals that are tangible (use the SMART format).
- "We need to think this thru." Replace with observations of what did not work and call for a meeting of stakeholders to further brainstorm and generate proposals.
- Use of the words "always" and "never." List what's 'in' and what's 'out'. List what it 'is' and what it 'is not'.
- Claims that cannot be substantiated. If it is a hunch, say so. Nothing wrong in making educated guesses.
- Events that cannot be reproduced. Acknowledge that it might be a freak event, something to look out for.
- Boundary conditions and exceptions. Treat them for what they are.
Tuesday, November 17, 2009
Dysfunctional generalities
In trying to analyze complex scenarios or propose solutions, clear thinking and suspending judgment is required. Consider the following:
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